Generative AI

Generative AI at work: ChatGPT, Claude, Gemini and Copilot

Use generative AI assistants to write, analyse and summarise with a clear method, while keeping your data safe.

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Level
Beginner
Indicative duration
14 h
Format
Online · On-site
Language
French
Price
On quotation

Learning objectives

  • Understand how a large language model works and where its limits lie, without unnecessary jargon.
  • Write structured prompts (role, context, task, format, constraints) and improve them iteratively.
  • Produce professional content in French, English and Arabic, then check and adapt it.
  • Analyse and summarise documents, spreadsheets and meeting notes with an AI assistant.
  • Apply confidentiality and human-review rules suited to your organisation.
  • Choose between ChatGPT, Claude, Gemini and Copilot based on the task, environment and budget.

By the end of this course, you will be able to use a generative AI assistant (ChatGPT, Claude, Gemini or Microsoft Copilot) to save time on writing, summarising, analysis and research tasks, while knowing how to check the answers and protect sensitive information.

The course starts from your actual tasks rather than from product features. You learn to write precise requests, supply the right context, iterate on a result and pick the right tool for the task, the language and the level of confidentiality required.

A significant part is devoted to responsible use: what you should never paste into a consumer assistant, how to spot a hallucination, why human review remains essential, and how to keep subscription costs under control. You leave with a library of tested prompts and a simple usage policy you can apply in your team.

Who it is for

  • Employees, managers and executive assistants who want to save time on written work.
  • Business owners and freelancers.
  • Marketing, HR, sales and administrative teams.
  • Students and career changers looking for a solid, responsible foundation.

Prerequisites

  • Comfortable using a computer and a web browser.
  • An account on at least one AI assistant (a free plan is enough for most exercises).
  • No technical or programming skills required.

Skills you will gain

  • Structured prompt writing
  • Document summarisation
  • AI-assisted professional writing
  • Basic spreadsheet analysis
  • Fact-checking and hallucination detection
  • Protecting confidential data
  • Building a prompt library

Programme

  1. Understanding generative AI

    2 h
    • What a large language model is and how it produces an answer
    • Overview of assistants: ChatGPT, Claude, Gemini, Microsoft Copilot
    • Strengths, limits, hallucinations and bias
    • Free, paid and business plans: what changes for your data

  2. Writing effective requests

    3 h
    • Prompt structure: role, context, task, format, constraints
    • Providing examples and reference documents
    • Iterating: rephrasing, critiquing, asking for variants
    • Building reusable prompt templates

  3. Writing and communicating

    3 h
    • Emails, minutes, briefing notes and posts
    • Adapting tone and register to the reader
    • Translation and multilingual writing: French, English, Arabic
    • Human review: style, accuracy, brand consistency

  4. Analysing and summarising

    3 h
    • Summarising long documents and extracting action items
    • Working with spreadsheets: cleaning, simple calculations, critical reading
    • AI-assisted research and source checking
    • Comparing and structuring information for a decision

  5. Responsible use and rollout

    3 h
    • Data you should never share: customers, staff, contracts, financial data
    • Personal data protection in Tunisia: principles of Organic Law No. 2004-63 and the role of INPDP
    • Cost control: licences, actual usage, choosing plans
    • Drafting an AI usage policy for your team
    • Personal action plan for the following weeks

Exercises and projects

  • Turn raw meeting notes into a summary with an action list, then check every point against the source.
  • Write the same customer reply in three registers and two languages, then compare the output of two different assistants.
  • Analyse an anonymised sales table and state three verifiable findings.
  • Build your personal library of 10 prompts tested on your real tasks.
  • Draft a first version of an AI usage policy for your department.

Upcoming sessions

No public session is scheduled yet. Leave a request: we will let you know as soon as a date is set, or organise a session for your team.

How to enrol

How to enrol

  1. Fill in the enrolment request form on this page (name, email, phone, current role and expectations).
  2. We reply by email to check that the course matches your level and to share practical details.
  3. Scheduled sessions are announced on this page as soon as they are planned; if no date is shown, your request is recorded and you will be notified when the next session opens.
  4. Your enrolment is final once confirmed in writing by email.

Companies: to enrol several employees or arrange a dedicated in-house session, mention it in the form and we will send you a quote.

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Context, goals, tools in use, timeline.