Last updated: 28 October 2026
This policy explains how Astronet Agency collects and uses the personal data of people who visit astronetagency.tn, contact us, book a consultation or register for a training programme.
It is based on Tunisian Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data. For visitors located in the European Union, we also take the General Data Protection Regulation (GDPR) into account where it applies.
Data controller
- Bureau 7, Immeuble Chouikha, Rue Imam Boukhari, Khezama Ouest, 4071 Sousse, Tunisia
- contact@astronetagency.tn
- +216 22 054 178
Data we collect
We only collect the data needed for the purposes described below:
- Contact and quote forms: name, email address, phone (optional), company, role, website, area of interest and the content of your message.
- Consultation booking: name, email address, phone (optional), company, role, website, consultation topic, message, chosen date and time.
- Training requests: identity, contact details, company, requested programme and information needed for organisation.
- Technical data: IP address and connection information kept in server logs for website security; analytics and advertising data only if you accept them (see our cookie policy).
- Visit origin: campaign parameters (UTM) and referring page, when present, to understand how you found the site.
We do not ask for any sensitive data. Please do not include any in your messages.
Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Responding to your messages and quote requests | Your consent and pre-contractual steps you requested |
| Organising, confirming, reminding and managing consultations | Your consent and pre-contractual steps you requested |
| Managing training registrations and logistics | Performance of a contract or pre-contractual steps |
| Keeping the website secure and working properly | Legitimate interest |
| Measuring traffic and campaign effectiveness | Your consent, collected through the cookie banner |
We do not use your data for automated decisions that produce legal effects concerning you.
Recipients
Your data is only accessible to the Astronet Agency staff who need it to handle your request. It may be shared with technical service providers acting on our behalf:
- the website host, OVH SAS (2 rue Kellermann, 59100 Roubaix, France);
- the transactional email service (confirmations, reminders);
- Google, if our calendar synchronisation is enabled, to block the booked time slot;
- Google (Google Analytics 4) and Meta (Meta Pixel), only if you have accepted the corresponding cookies.
We do not sell or rent your data.
Transfers outside Tunisia
Some providers are based outside Tunisia, notably in France and the European Union for hosting and, depending on the tools enabled, in the United States. We take care to govern these transfers in line with the requirements of Organic Law No. 2004-63 and, where applicable, the GDPR.
Retention periods
- Contact requests and prospects with no follow-up: up to 3 years after the last exchange.
- Consultations and booking data: up to 3 years after the appointment.
- Client and training participant data: for the duration of the contract, then for the period required by legal, accounting and tax obligations.
- Server logs: a limited period, as needed for website security.
- Cookie consent choices: see our cookie policy.
Your rights
Under Organic Law No. 2004-63, you have the right to access your data, to have it corrected and to object to its processing on legitimate grounds, including for marketing purposes. You may withdraw your consent at any time.
If you are located in the European Union, you also have the rights to erasure, restriction and portability under the conditions set out in the GDPR.
To exercise your rights, write to us at:
We may ask you to verify your identity. You may also lodge a complaint with the Tunisian National Authority for Personal Data Protection (INPDP). People located in the European Union may contact the supervisory authority in their country.
Security
We apply appropriate technical and organisational measures: encrypted connections (HTTPS), restricted named access to the site administration, logging, backups and regular updates. As no system is infallible, we will inform you as required by law if an incident affects you.
Minors
The website and our services are intended for professionals. We do not knowingly collect data about minors.
Changes
We may update this policy to reflect changes to our services or regulations. The date of the latest update is shown at the top of this page.